Warranty & Guarantees

30 Day Trial Offer

Try a Smithy for 30 days from the day the machine is shipped from our warehouse. If, for any reason within that time, you decide to return your Smithy, just call our Customer Service department at 1-800-476-4849 . We will help you arrange shipping back to us. When we receive the machine back, we will refund your full purchase price. Please note: return shipping charges and any shipping damage from improper repacking is your responsibility.

Smithy Warranty

Smithy 3-in-1 and Stand Alone Machines are warranted for two years (unless otherwise noted) from the day the machine was shipped from our warehouse to the original purchaser against defects in materials and workmanship. During that time, Smithy will replace any defective parts that are returned to our warehouse, free of charge. Upon receipt of the defective parts, Smithy technicians will arrange with you to send replacement parts immediately. This warranty does not cover parts that are worn out through the negligence on the part of the operator nor does it cover consequential damages resulting from defects in material or workmanship.

SmithyCNC warrants its machines and control systems for a period of one (1) year to the original purchaser from the date of purchase. If within one (1) year from the date of purchase a SmithyCNC machine and/or control system fails due to defects in material or workmanship, SmithyCNC will at their choice repair or replace components with new or remanufactured parts free of charge.

(Some have asked why SmithyCNC machines have a shorter warranty period than Smithy manual machines. There are several reasons, but the greatest factor is that, on average, CNC automated machine tools, are operated a significantly greater number of hours per day than the average manual machine. Also, by comparison, most of our competitors selling benchtop CNC machines only offer a six (6) months warranty. Whereas SmithyCNC machines have a full one (1) year warranty.)

Most warranty repairs and/or replacements are handled routinely, but sometimes requests for warranty service may not be appropriate. This warranty does not apply to defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, or lack of routine maintenance. This warranty is also void if the serial number of the machine or SmithyCNC control system has been removed or has been altered or modified.

In no event shall Smithy be liable for indirect, incidental or consequential damages from the sale or use of the product. This disclaimer applies both during and after the term of this warranty.

We do not warrant or represent that the merchandise complies with the provisions of any law or act unless Smithy Industries so warrants. In no event shall Smithy's liability under this warranty exceed the purchase price paid for the merchandise. Legal actions brought against Smithy Industries shall be tried in the State of Michigan, County of Washtenaw.

Smithy Industries shall in no event be liable for death, injuries to persons or property for incidental, contingent, special or consequential damages arising from the use of our products.

This is Smithy Industries’ sole warranty and any and all warranties that may be implied by law, including any merchantability or fitness, for any particular purpose, are hereby limited to the duration of this written warranty.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusions may not apply to you.

Telephone Support (Service engineers are available 8 am to 5 pm EST):
Service and Parts

Tel No. 1-800-476-4849
Fax No. 1-734-913-6663
Email Address: sales@smithy.com

Software and Programming Consultancy Services

In addition to our customary technical support for the machines and controls, we also provide technical consulting support to our customers by providing engineering and G-code programming services. The standard rate for these services is $28.00 per hour. Our principal objective is to support you and to increase your productivity while reducing the machining cost. Give us a call for such support as and when required.

Tel No. 1-800-476-4849
Fax No. 1-734-913-6663
Email Address: sales@smithy.com