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SERVICE AND SUPPORTShipping Information IT'S EASY TO PUT A SMITHY IN YOUR SHOP! ORDERING - simplicity itself! Ordering is easy. You may shop here on-line or give us a call Toll Free at 1-800-476-4849 and we'll process your order over the phone. DELIVERY - a piece of cake! In-stock items are shipped from our warehouse via R+L Carriers within two (2) business days of placing your order. When your machine ships, we'll provide your tracking number. See details below. SETUP - not a big deal! Your Smithy machine has been thoroughly inspected at the factory by our employee. Enlist 2 or 3 friends (pizza is a good bribe) to move your Smithy into your shop. Partial disassembly is easy: for example, remove the tailstock and millhead. The Setup DVD, included, makes machine setup simple. Choose your DELIVERY PLAN: Machines within the Continental US lower 48 states are shipped using R+L Carriers. We offer three levels of services for machine delivery, from Basic to Deluxe. Basic Delivery - brings your machine to the R+L Carriers trucking terminal nearest you. Call us Toll Free at 1-800-476-4849. You'll be notified when your machine has arrived and you can arrange pick up. R+L Carriers will load your machine into an open bed pickup, cargo van, or trailer. Business Delivery - R+L Carriers will bring your machine directly to your business. Your business needs to be able to accommodate a semi-trailer and must have equipment such as a forklift to off load your machine when it is delivered. Deluxe Delivery - This is the ultimate convenience! Your machine will be delivered curbside to the end of your driveway on a main road and lowered to ground level by a lift gate truck. Your area must be accessible to a semi-truck and someone must be home to accept delivery. If you have any questions regarding the accessibility to your home, please contact the nearest R+L Carriers terminal for assistance. To find the nearest terminal call us Toll Free at 1-800-476-4849. Transit Times Transit times vary depending on your location. The best way to determine transit time is to go to R+L Carriers' website. Enter the Origin Zip Code of 48103 and your destination zip code to determine the transit time to your location. Please note: Delivery time is to the destination terminal. If you have opted for Deluxe Delivery, there will be an additional 1-3 days dependent on the terminal's liftgate delivery schedule. Delivery Notification Once your machine has left our facility, we will e-mail you the tracking number (if you have supplied an e-mail address), known as the Pro Number in the trucking world. Go to the R+L Carriers' website and click on "Shipment Tracing" in the left sidebar and type in your Pro Number. Once your machine has reached the destination terminal, a customer service representative from R+L Carriers will contact you to let you know that your machine is ready for pick-up. If you have opted for Deluxe Delivery, a customer service representative from R+L Carriers will call you to set-up a delivery time. Delivery Expectations If you are picking up at an R+L Carriers terminal your machine will be loaded into your vehicle for you with a forklift. If you have opted for Deluxe Delivery, R+L Carriers will bring your shipment curbside to the end of your driveway on a main road, it will be lowered to the ground with a lift gate and is your responsibility to bring the crate inside your workshop. For more information on delivery, please review our Quick Start Guide. Shipping Cost
Accessory Shipping Accessories are shipped UPS or USPS to your "bill to address" unless otherwise specified at the time of ordering. Certain accessories due to their weight and size are shipped via R+L Carriers. Please read the item description carefully for this information. At this time these items include:
SHIPPING TO ALASKA When Shipping to Alaska we make every effort to ship your machine and all accessories via one carrier to keep the shipping cost to a minimum. R+L Carriers will deliver your machine to Pacific Alaska Forwarders (PAF) in Fife, Washington. PAF will arrange to send your machine to the final destination terminal in Alaska where we can arrange to have you pick it up at the terminal or have it delivered to your home or business. To receive a quotation, click here. PAF Shipping Schedule
Delivery in Homer and Seward: Tuesdays and Thursdays PAF Hours of Service: Monday through Friday, 8:00am to 6:00pm PAF Cut Off Times: To ensure your freight makes the scheduled sailing, please have your shipments to PAF's Fife Facility as follows: Mid Week Sailing - 12 Noon Wednesday Weekend Sailing - 12 Noon Friday If you do not want liftgate delivery, listed below are the terminals where your machine can be delivered.
SHIPPING TO HAWAII When shipping to Hawaii we make every effort to ship your machine and all accessories via one carrier to keep the shipping cost to a minimum. We use R+L Carriers to deliver your machine to the islands. Machines are shipped from our warehouse in Ann Arbor, Michigan to the Port of Los Angeles where they are loaded on a boat destined for Hawaii. Sailing Schedule from Los Angeles
SHIPPING TO PUERTO RICO When shipping to Puerto Rico we make every effort to ship your machine and all accessories via one carrier to keep the shipping cost to a minimum. We use R+L Carriers to deliver your machine to the port of San Juan where it is removed from a container and delivered directly to you if you desire. Machines are shipped from our warehouse in Ann Arbor, Michigan to the Port of Elizabeth, New Jersey or Jacksonville, Florida where they are loaded on a boat destined for San Juan. There are weekly sailings from both of these ports to ensure a speedy delivery. To request a quote, click here. SHIPPING TO CANADA When shipping to Canada we make every effort to ship your machine and all accessories via one carrier to keep the shipping cost to a minimum. We use R+L Carriers to deliver your machine to one of their service terminals throughout Canada. Customs clearance is required for all shipments going to Canada regardless of the price or country of origin, this must be arranged by the customer on the receiving end through a broker or self cleared by the customer. All shipments are subject to customs, duties, and any applicable local taxes and are the customers responsibility upon receipt. If you do not have a customer's broker, we recommend A & A Customs Brokers out of Surrey, BC. They specialize in clearing shipments into Canada for individuals. They have offices in most Canadian Provinces and ready to assist you with your Smithy shipment into Canada. They can be reached at 888-663-4270. To learn more, visit www.aacb.com. To request for a quote, click here. SHIPPING TO INTERNATIONAL LOCATIONS Unless otherwise requested, we ship your machine and all accessories ocean freight. Ocean freight is calculated by weight, dimensions, and delivery options. (For example, door to port or door to door services). All shipments are subject to customs, duties, and any applicable local taxes and are the customers responsability upon receipt. Shipping is arranged through our freight forwarder unless otherwise requested. To request for a quote, click here.
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Contact Us
TOLL FREE
1-800-476.48.49
Monday to Friday
8am to 5pm EST
Email: sales@smithy.com
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Toll Free: 1-800-476-4849
Toll Free Fax: 1-800-431-8892
Monday to Friday, 8am to 5pm EST
PO Box 1517
Ann Arbor, MI USA
48106-1517
Email address: sales@smithy.com
International: (734) 931-6700
International fax: (734) 931-6663
Copyright © 2006 Smithy. All rights reserved.
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